Terms & Conditions

RULES FOR ELECTRONIC COMMERCE

These E-Commerce Rules (hereinafter - the Rules) are a mandatory and integral part of the purchase-sale agreement concluded between the e-shop www.velonova.lt (hereinafter - the Seller) and the Velonova.lt customer (hereinafter - the Buyer), introducing you to online store conditions of purchase and sale of goods and establishing the rights and obligations of the Seller and the Buyer related to the purchase and sale of goods at the online store.

I. GENERAL PROVISIONS

1. Usage of this online store is permissible to:

1.1. able-bodied natural persons at least 18 years of age;

1.2. minors between the ages of fifteen and eighteen only with the consent of their parents, adoptive parents or guardians, except in the case of self-employment or scholarship;

1.3. legal entities;

1.4. authorized representatives of all the above persons.

2. If the Buyer wants to use online store services, they must choose one of the following:

2.1. purchase with registration.

2.2. purchase without registration.

3. Personal data provided by the Buyer (name, surname, address, telephone, e-mail) when registering to the online store are collected and handled in accordance with the 2003 January 21 Law of the Republic of Lithuania on Legal Protection of Personal Data No. IX-1296 and Annex 1 to these Rules describe the "Privacy Policy".

4. Prices of goods indicated in the online store product catalog, is valid only when purchasing these goods in the online store. Product prices are listed including VAT. Delivery prices are not included and are indicated separately when ordering. The delivery price to the Buyer is clearly indicated before the order is confirmed and is stated in the order confirmation itself.

5. The Purchase-Sale Agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer in the e-shop, having formed a shopping cart clicks the "Save" button, after indicating the delivery address, selecting the payment method and reading these Rules (click on the “I agree with the Rules” button). The contract concluded electronically between the Buyer and the Seller is stored in the online store and may be available to you in electronic form.

6. The Buyer shall be informed about the conclusion of the purchase and sale agreement by an e-mail.

II. RIGHTS AND OBLIGATIONS OF THE BUYER

7. The buyer can select and order any product from online store catalogs.

8. The buyer, using online shop services, agrees to these terms and conditions of the sales contract and must comply with them.

9. Buyer must provide complete and correct details on the registration form. If the personal data of the Buyer has changed and the Seller is not informed about it, the Buyer assumes all the risk of loss arising therefrom.

10. The same person is prohibited from registering and using services provided by the store under several names.

11. The Buyer undertakes not to transfer his registration and login data to third parties. If the Buyer loses the login data, he must immediately inform the Seller by e-mail info@velonova.lt. The Seller is not responsible for the actions of third parties using the Buyer's login data until the moment of notification.

12. The buyer must be at the specified place, at the specified time and accept the ordered goods.

13. The buyer is responsible for all his actions performed using the online store.

14. The Buyer undertakes to comply with these Rules and the legal acts of the Republic of Lithuania in accordance with the established procedure.

III. RIGHTS AND OBLIGATIONS OF THE SELLER

15. Under the conditions provided in the Rules, the Seller undertakes to accept the goods returned by the Buyer in accordance with the procedure provided in these Rules and the Return Policy.

16. The Seller has the right to cancel the order without prior notice to the Buyer, if the Buyer, by the intended method of payment, does not pay for the goods within 5 (five) working days.

17. In case of any doubts regarding the information provided in the order, the Seller has the right to contact the Buyer using the details specified in the order. In this case, the term of delivery of the goods starts from the day of contact with the Buyer. The Seller has the right to cancel his order without prior notice to the Buyer:

17.1. if the Seller fails to contact the Buyer within 2 (two) working days after placing the order.

17.2. if the Buyer does not provide the requested information to the Seller within the deadline specified by the Seller.

17.3. if the Buyer does not give the Seller consent to the verification of his personal data.

18. If false, inaccurate, misleading or not all requested data is provided during or after registration, or if the Buyer does not comply with other obligations provided in these Rules, the Seller has the right to immediately cancel the registration and delete the Buyer's data or restrict the Buyer's right to use online store services. The Buyer is solely responsible for the consequences caused by incorrect data provided by the Buyer.

19. The Seller reserves the right, without prior notice, to suspend or terminate the Buyer's registration and use of online store services, if there is reason to believe that the Buyer is engaged in illegal activities or otherwise attempts to harm operation of the store.

20. In the event of unforeseen circumstances, the Seller, unable to deliver the ordered goods to the Buyer, undertakes to offer an analogous product or a product as similar as possible in its characteristics. If the price of the analogous or similar product offered by the Seller differs from the original price of the product, the Buyer must pay the difference, or the Seller must return the difference of the price paid to the Buyer. If the Buyer refuses to accept the product, which was offered as analogous or similar, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) working days, if a prepayment has been made, and in all cases to cancel the order.

21. The Seller is not responsible for the actions of third parties, when using the Buyer's banking system, they enter into purchase and sale agreements using online store services.

22. The Seller undertakes to create all conditions for the Buyer to use the online store.

23. The Seller undertakes to respect the privacy of the Buyer. The Seller must process the Buyer's Personal Data only in accordance with the procedure established by these Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.

IV. PAYMENT FOR GOODS

24. You can pay for the goods:

24.1. using the online banking system (Paysera).

24.2. by bank transfer in advance.

24.3. cash in the store.

24.4. by leasing.

24.5. card at the time of delivery / picking up.

V. DELIVERY OF GOODS

25. When the goods are loaded in a warehouse in Lithuania after accepting the order, the Seller undertakes to deliver the goods ordered by the Buyer after payment to the address specified in the order in the territory of Lithuania within 1-4 working days.

26. When the goods are loaded in a warehouse abroad after accepting the order, the Seller undertakes to deliver the goods ordered by the Buyer after payment to the address specified in the order in the territory of Lithuania within 5 - 14 working days.

27. The Seller shall deliver the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary and do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the goods ordered by him. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms and other conditions of delivery of the goods. If the Seller does not deliver the goods within the additional term, the Buyer may exercise the right established in the Rules - to withdraw from the contract of purchase and sale of goods or services.

28. The Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or due to circumstances that depend on the Buyer.

29. The buyer undertakes to accept the goods himself. A valid identity document (identity card, passport or a new model driving license) must be presented upon acceptance of the goods. If the Buyer cannot accept the goods himself and the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong person.

30. The Goods will be delivered by the Seller or his authorized representative. After the buyer has signed the consignment note, it is considered that the order has been delivered (delivered) properly.

31. During the delivery of the goods together with the Seller's authorized representative, the Buyer must check the condition of the goods. If he notices any kind of damage, the Buyer must mark it in the consignment note and draw up a free-form act for the damaged order. If the buyer signs the consignment note without comments, the consignment is considered to be in order. If the delivered goods do not include any parts or documents (eg warranty card, etc.), the Buyer must immediately inform the Seller.

32. Delivery costs are not included in the price indicated in the online store, they are indicated as provided in Clause 4 of the Rules. Delivery in the manner provided for in this clause of the Rules is free of charge for the Buyer when ordering goods for at least EUR 100. Free delivery of goods is not possible to the territory of Neringa municipality.

VI. PRODUCT WARRANTIES

33. All products are covered by the manufacturer's warranty periods. The warranty period is indicated on the warranty card issued to you or in another equivalent document.

34. In case of damage to the product during the warranty period, except in cases when the damage was not due to the fault of the manufacturer or Velonova.lt, the repair shall be performed free of charge.

35. If the product is defective, you can apply for warranty repairs by phone: 8 683 81390 or by e-mail info@velonova.lt.

36. When submitting the goods for repair, the Buyer must submit a document confirming the purchase of the goods (invoice or money receipt).

37. The Buyer shall deliver the goods for after-sales service at its own expense.

VII. FINAL PROVISIONS

38. The Seller reserves the right to suspend, supplement at its own discretion, change these Rules and other documents related to the Rules, informing the Buyer through the online store. Additions or amendments to the Rules shall take effect from the date of their publication, i.e. from the date on which they are posted in the online store system.

39. If after the amendment of the Rules the Buyer continues to use services provided by the online store, it shall be deemed that he agrees with the new wording of the Rules, amendments or additions.

40. All disagreements regarding the implementation of these Rules shall be resolved through negotiations. If no agreement is reached within 30 (thirty) days, disagreements shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

41. The law of the Republic of Lithuania shall apply to these Rules.